Quality is at the root of all good business—no matter the size or complexity. Ensuring the quality of services and products is essential for maintaining market share, enhancing customer loyalty, and developing resiliency in uncertain times.
Quality management is focused not only on product/service quality, but also the means to achieve it. It is an ongoing process, involving implementation, maintenance, and continual improvement. Kestrel understands that people, processes, and products are all components of an overall quality management program, and we handle them as such.
Our experience shows that effectiveness in achieving quality objectives directly correlates to the ability to identify, understand, and manage all interrelated processes as a system—and then drive those objectives throughout the organization. From organizing management systems from the ground up, to improving existing systems, to optimizing them to reduce costs and risks, we focus on improving performance, sustainability, and reliability.