Quality management is focused not only on product/service quality, but also the means to achieve it. It is an ongoing process, involving implementation, maintenance, and continual improvement. Kestrel understands that people, processes, and products are all components of an overall quality management program, and we handle them as such.
Driving Business Objectives
Our experience shows that effectiveness in achieving quality objectives directly correlates to the ability to identify, understand, and manage all interrelated processes as a Quality Management System (QMS). Having a formal QMS, such as ISO 9001, offers many benefits, including:
- Providing access to new markets
- Meeting customer quality requirements
- Increasing internal operating efficiency
- Improving existing quality and preventing quality concerns
- Enhancing overall customer satisfaction
Alignment with Other Standards
ISO 9001 contains elements that are designed to be compatible with the structures of ISO 45001 and ISO 14001 (under ISO Directive Annex SL 2013), allowing organizations to more easily align their QMS with other existing management systems. Recent food safety standards, such as FSSC 22000, also are structured in a similar Plan-Do-Check-Adjust framework. An aligned QMS helps companies to achieve improved and more reliable safety performance, while adding measurable business value.
Development & Implementation
Kestrel has substantial experience developing and implementing custom QMS and fully aligned (i.e., with safety, environmental, food safety) management systems for industrial clients. We help companies deploy ISO 9001 into and across operations, with the goal of embedding it as a standard way of doing business. Our approach includes the following
- Conduct working session and review relevant information to understand current scope of operations, quality management, and governance structure across the organization.
- Conduct gap assessment to evaluate the current (“as-is”) condition of the QMS against the desired (“to-be”) condition.
- Determine key components of the QMS to achieve business objectives and steps of the QMS implementation (design and facility deployment) to achieve those objectives.
- Identify a recommended QMS organization, roles, and responsibilities, including QMS design and implementation teams.
- Provide aspect/impact-driven review and development of operational work instructions
- Create a development and implementation schedule and recommended resource allocation.
- Provide relevant training, as appropriate.
Connected to Business Strategy
Kestrel works with organizations to ensure that any QMS is connected to the business strategy. This involves working with management to take ownership for the QMS and creating a vision and strategy for the organization, its employees, and customers to follow and interact with in a mutually beneficial manner.
Following a process approach, Kestrel helps organizations exhibit systematic control of any/all changes to products and/or services. We help define the inputs and outputs of each process, measure performance indicators, and assign appropriate responsibility to ensure the QMS is being implemented throughout the organization.
Under an established QMS, day-to-day operations should:
- Be more functional and harmonious
- Allow for improvements in product and/or service hand-offs between departments
- Improve the consistency of delivering to the customer exactly what is requested
- Reward the organization with improvements to internal functions and lower costs over time
In addition to our experience with clients, Kestrel further has intimate experience with implementing management systems as we have transitioned our own organization to the ISO 9001:2015 standard. We not only understand the importance of integrating management systems into the organization, we understand how to operationalize management systems so they contribute to business performance.