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Complaint & Issues Management

From a quality perspective, it is important to effectively track and manage customer complaints/issues and corresponding follow-up actions, including any resulting nonconformances. Doing so electronically can help you identify and respond to complaints more quickly. Our system allows you to:

  • Collect complaints from anywhere with mobile data collection/forms
  • Track, process, assign, and follow-up on complaints
  • Track trend data on complaints, issues, and nonconformances
  • Generate nonconformance reports (NCRs)
  • Connect NCRs to corrective & preventive actions (CAPAs)
  • Establish a central database with all complaint data and a robust audit trail
  • Align with other systems for CAPA management (e.g., audits)
Complaint & Issues Management